SUNVIA CORP. PRIVACY NOTICE
SUNVIA CORP. PRIVACY NOTICE
EFFECTIVE DATE FEBRUARY 2, 2021
PLEASE READ CAREFULLY
This Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.
What type of information we may collect
To provide you with the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). For us Personal Information is information that either directly identifies you (like your name, email address, billing information, or your image or voice) or that can be reasonably linked or combined to identify you (like an account identification number or Internet protocol (“IP”) address).
Information you provide to us
When you visit our Website to sign up for alerts, webinars, or other communications from us, or when you contact us about a technical support question or a question about the Services, you may provide us with Personal Information such as your name, email address, phone number, and when necessary payment information, including billing address and type of payment method used to complete a transaction.
We also collect the information that you include in your communication to us, including information when you call us by telephone, which may comprise any message you leave us, length of the call, call recordings, and your phone number.
If you participate in a SunVia Session, the session is recorded, both audio and video, to gather data that is necessary for SunVia to provide its Services.
Information we collect when you use the Services
When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as your browsing and “click-stream” activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding your device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, and date/time stamps.
We may also collect information submitted when you participate in surveys, questionnaires, polls, virtual classrooms, conference calls, and webinars conducted by, through, or on the Website.
When you participate in a recorded SunVia Session, we are collecting data concerning the nature and type of responses, inter-personal dynamics and communications, behavioral responses, facial expressions, and voice throughout the session and for all persons in the Session. SunVia does not re-broadcast or share this information captured during the recording of the Session. SunVia uses this information for its own analytics in improving and providing the Services.
Information we collect from other sources
We receive, collect, and store any information associated with your visiting the Website and requesting information from us provide us through your participation in SunVia Services, whether booked through the Website or otherwise. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and any purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
2. How we collect information from you.
If you fill out a contact or registration form, we collect that information you give us when you sign up for alerts or other communications from us. If you purchase an item or service through the Website, we collect the information necessary to send the requested product or service, including name, email and billing and shipping address. If you register on the Website to access a service or purchase a product, we collect information from you when you create that profile. If you call us via telephone, we collect information about the call, including its content, the telephone number from which you are calling, and length of call.
We also collect information automatically when you visit the Website. This collection process allows us to better understand the Visitors who are at our Website, where they come from, and what type of content on the Website is of interest to them. Some of this information may be collected using cookies and similar tracking technologies (“Cookies”). For more information about how you can control Cookies, please see Section 6 below.
As noted above in Section 1, we record the SunVia sessions and collect information captured during the recording, including information shared on the collaboration tools used during the Session and communications, facial expressions, and audio of all interactions among the participants. SunVia does not re-broadcast or share the information that it captures through the recording of the Session.
3. What we do with the information that we collect and why we collect it.
We collect personal and non-personal information for these purposes:
To create an account for you to help us provide a more customized personalized service that matches up with your preferences
To operate the Website and provide the Services
To deliver or communicate to you any information that you may request
To provide assistance and customer support
To obtain and analyze your feedback when you provide it through a survey, a questionnaire, or a poll, or in a comments section on the Website
To analyze the behavior of any Visitor, Registered User, or Customer
To handle any disputes that we may have with you
To contact you with general or personalized service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our Services
To analyze in aggregated format data as captured through the recording of the SunVia Sessions including behavioral responses, facial expressions, audio, and communications among all participants in a live session
To apply information learned through review of the aggregated data to build, improve, and provide the Services
To comply with any applicable laws and regulations and to detect, prevent, and monitor any illegal or undesirable activities on the Website
The legal basis we have to collect the information described in the above sections can depend on the Personal Information involved and the context of collecting it. The legal basis for collecting information from you may include these situations: where we have your consent; when we must perform a contract or other legal obligation with you; where we have a legitimate interest concerning our business in providing the Services that is not superseded by your rights; or where we have a legal duty or obligation to collect Personal Information from you.
The legitimate interest and purpose for which we collect, store, and share information is normally part of our legitimate commercial interest in operating this Website and providing Services either on, by, or through the Website or through our providing Services to you outside the Website.
If you have questions about or need more information about the legal basis for which we collect and use Personal Information, please contact us in any of the ways described in Section 9 below.
4. How we store and share your information
The Website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell and promote our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Because your information is stored on the Wix platform, we advise that you read the policies and guidelines that Wix provides to inform about how it uses information from any person—Visitor, Registered User, or Customer—of SunVia’s Services. https://www.wix.com/about/privacy
5. How we will contact you
6. What are cookies and how we use them and other tracking tools
How you can control how cookies are used.
You may opt out of this policy, and you also may modify your Cookies Settings on the browser you are using. Most persons visiting websites are concerned about third-party tracking cookies while browsing on websites, including SunVia’s Website. Almost all browsers have ways to block this third-party tracking.
Google: If you are a Google Chrome user, from Settings (found on clicking the three dots next to your profile picture), select Privacy and Security, where you have the option to block third-party cookies.
Microsoft Edge: For the Edge Browser, you need to go to Settings and then to the section for Privacy and Security. Here you will see an option that leads to other options to block third-party cookies.
Firefox: If you are a Firefox user, choose Preferences, then Privacy & Security. “Standard” will be automatically selected, but you may choose “strict” or “custom” to modify that setting.
Safari: If your browser is Safari, go to Preferences and find the option “Privacy.” There you will find an option to “Block cookies.”
Impact of opting out on your user experience on the Website
Please note that if you modify or block how your browser interacts with cookies you may not have access to certain features on the Website, including your registered user profile or other personalized content based on previous visits or uses of the Website. Removing all cookies from your computer could affect your subsequent visit to not only this Website but other websites, such as requiring you to log in again and provide information to access Services through the Website.
7. How you can change your mind and withdraw your consent
When you decide you no longer want to receive alerts, updates, or communications of any kind from us, you can unsubscribe by choosing the “unsubscribe” button on the communication.
If you do not want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to: SunVia Corp., 1101 West 34th St., #644, Austin, Texas 78705.
8. We reserve the right to update this policy
We reserve the right to modify this Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. You can see the date of the last change at the top of this notice. If we are legally required to obtain your consent to material changes, we will do so and contact you using the information that you have provided to us.
9. Questions and your contact information
If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at email@example.com or send us a note by U.S. mail at SunVia Corp., 1101 West 34th St., #644, Austin, Texas 78705.